Frequently Asked Questions
Everything you need to know about shopping with Loyal Paws.
How do I determine the right size for my pet?
Each product page features a detailed size guide. We recommend measuring your pet's neck, chest, and length while they are standing to ensure the most comfortable fit for our high-fashion apparel.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. If the fit isn't perfect, you can exchange it for a different size at no additional shipping cost.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if your pet needs their new look sooner.
Are your materials safe and durable for active pets?
Absolutely. We use premium, non-toxic fabrics and reinforced stitching to ensure our fashion pieces are as durable as they are stylish, standing up to both walks and play.
Do you ship internationally?
Yes, Loyal Paws ships to over 50 countries worldwide. International shipping times and fees vary by location and will be calculated during the checkout process.
How should I care for my Loyal Paws apparel?
To maintain the quality of our fabrics, we recommend machine washing on a gentle cycle with cold water and hanging to dry. Specific care instructions are located on the inner tag of each garment.